Shipping Policy
This Shipping Policy is designed to clearly inform you about our shipping procedures and practices. By placing an order on this store, you agree to the policies outlined below.
At NORTHWAY STRUCTURES, we are committed to providing a smooth, reliable, and professional shopping experience for all our customers.
Shipping Fees
No Hidden Fees: All costs associated with your order, including applicable taxes and shipping fees, are clearly displayed before payment confirmation.
Service Area
Our delivery services are available within the United States.
Estimated Delivery Times
Order processing time: 48 to 72 business hours (Monday to Friday)
Transit time after dispatch: 5–10 business days (Monday to Friday)
Total estimated delivery time: 7–13 business days (Monday to Friday)
Delivery times may be extended in cases of force majeure or exceptional circumstances, such as carrier delays, supply chain disruptions, or extreme weather conditions.
If you are unsure whether delivery is available in your area, please contact us at: contact@northway-structures.com
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
We work with trusted and reputable carriers to ensure secure and timely delivery.
Weekend Orders
Orders placed during weekends or public holidays are processed on the next business day.
Tracking Information
You will receive an email with a direct tracking link to the carrier’s website. You may also track your order through the tracking page on our website using your order number.
Need Help?
Our customer support team is available to assist you with any questions regarding shipping or tracking.
Shipping Address Changes
Please ensure your delivery address is accurate at checkout. Once an order has been dispatched, we are unable to modify the shipping address.
Order Cancellation Policy
If you change your mind before your order has been shipped, we may accept cancellations prior to dispatch (ideally within 12 hours of placing the order). If an order has already been shipped, the return process must be followed after delivery.
Please note that once an order has entered the shipping process, it can no longer be cancelled for logistical reasons.
Damaged Packages During Transit
If you receive a package that appears damaged during transit, please contact our customer service team immediately. If possible, include photos of the damage so we can assist you quickly.
If all packages have been delivered but an item is missing, please contact our customer service team by email.
At NORTHWAY STRUCTURES, we strive to provide accurate and detailed product descriptions so there are no surprises upon delivery.
If the products received do not match their description, customers may request a return or refund at no additional cost, in accordance with our Returns Policy.
Returns Policy
We accept returns in accordance with applicable consumer regulations. To initiate a return, please contact us at: contact@northway-structures.com
Contact Us
We respond to all enquiries within 24 hours.
ABOUT OUR COMPANY
NORTHWAY STRUCTURES is a brand operated by Infinite YDK LLC, a company registered in the United States.
Our customer service is English-speaking, prices are displayed in USD, and we comply with applicable consumer protection, distance selling, and data protection regulations.
LEGAL INFORMATION
Company name: Infinite YDK LLC
Trading name: NORTHWAY STRUCTURES
Legal form: Limited Liability Company (LLC)
Market served: United States
Email: contact@northway-structures.com
Contact us: https://www.northway-structures.com/pages/contact
FAQ: https://www.northway-structures.com/pages/faq
Order tracking: https://www.northway-structures.com/pages/track123