FAQ
FREQUENTLY ASKED QUESTIONS – NORTHWAY STRUCTURES
1. Are your products suitable for outdoor use?
Yes. Our products are specifically designed for outdoor use, including pergolas, carports, patio structures, and related outdoor installations. Intended usage details are clearly indicated on each product page.
2. Do your products include electrical or mechanical components?
Unless explicitly stated on the product page, our structures are sold without electrical components. Any included components or installation requirements are clearly described in the product specifications.
3. Are products ready to use upon delivery?
Our outdoor structures require assembly. All necessary components are included, and clear installation instructions are provided to ensure proper setup.
4. How can I choose the right product and size?
Detailed dimensions, specifications, and usage recommendations are provided on each product page. We strongly recommend measuring your available space and reviewing product dimensions carefully before placing an order.
5. How should I maintain my outdoor structure?
Basic maintenance such as regular cleaning with water and mild soap is generally sufficient. We recommend avoiding abrasive or corrosive cleaning products to preserve the structure’s finish.
6. Are your products suitable for all climates?
Our products are designed for standard outdoor conditions. Specific weather resistance information (wind, snow load, UV resistance) is provided on the product page where applicable.
7. What is the delivery timeframe?
Orders are typically processed within 48 to 72 hours. Delivery within the United States generally takes between 5 and 10 business days. Once your order is shipped, you will receive a confirmation email with a tracking link.
8. What should I do if my item arrives damaged?
Please contact us within 48 hours of delivery and provide clear photos of the damage. Our support team will assess the situation and offer an appropriate solution, such as a replacement or refund.
9. Can I return a product?
Yes. Returns are accepted in accordance with our Returns & Refunds Policy. To initiate a return, please contact us at contact@northway-structures.com.
Need more help?
Contact our support team at contact@northway-structures.com
We respond to all enquiries within 24 hours.
Monday to Friday.
ABOUT OUR COMPANY
NORTHWAY STRUCTURES is a brand operated by Infinite YDK LLC, a company registered in the United States. We specialize in outdoor structures and serve customers across the United States. Our customer support is English-speaking, prices are displayed in USD, and we comply with applicable U.S. consumer protection regulations.