Returns & Refunds Policy
We offer a 14-day return policy, which means you have 14 days from the date you receive your item to request a return, in accordance with applicable consumer regulations.
To be eligible for a return, your item must be in the same condition as you received it — unused, unworn, with tags attached, and in its original packaging. You will also need to provide a receipt or proof of purchase.
To initiate a return, please contact our team at contact@northway-structures.com, explaining the reason for your return.
If your return request is approved, we will send you a prepaid return label by email. You will need to print it, attach it to your parcel, and drop it off at a designated drop-off point or post office.
Items returned without prior return approval will not be accepted.
If you have any questions regarding returns, you can always contact us at contact@northway-structures.com.
Return Shipping Costs
We cover return shipping costs during the 14-day statutory withdrawal period. There are no restocking fees.
Specific Return and Refund Conditions
Change of mind: You may return an item within 14 days of receipt, provided it is unused, undamaged, and returned in its original packaging.
Defective items: If you receive a defective product, please contact our customer service team as soon as possible, ideally within 48 hours. After inspection, we will provide either a replacement or a full refund.
Damaged items: If your item arrives damaged, please send clear photos within 48 hours of delivery. We will assess the situation and provide an appropriate solution.
Incorrect item received: If you receive an incorrect product, please contact us within 48 hours. We will arrange a replacement or refund at no additional cost.
Item not received: If your order has not arrived, please contact us so we can investigate with the carrier. If the parcel cannot be located, a refund or replacement will be issued.
Order cancellation: Orders may be cancelled before shipment. If the order has already been dispatched, the return process must be followed after delivery.
Exchanges
Exchanges are accepted. The fastest way to receive a replacement is to return the original item and place a new order once the return is approved.
Timeframes
Return request timeframe: within 14 days of receiving the product.
Refund processing time: Refunds are processed within 14 business days after receipt and inspection of the returned item. A confirmation email will be sent.
Refund method: Refunds are issued to the original payment method.
Return Information
Returns are handled by our customer support team. To initiate a return, please contact us at contact@northway-structures.com.
Return instructions and the appropriate return address will be provided after your request has been approved.
Note: A prepaid return label will be sent to you by email. You will not be required to pay any return shipping costs.
Questions?
We respond to all enquiries within 24 hours.
ABOUT OUR COMPANY
NORTHWAY STRUCTURES is a brand operated by Infinite YDK LLC, a company registered in the United States.
Our customer service is English-speaking, prices are displayed in USD, and we comply with applicable consumer protection and distance selling regulations.
LEGAL INFORMATION
Company name: Infinite YDK LLC
Trading name: NORTHWAY STRUCTURES
Legal form: Limited Liability Company (LLC)
Market served: United States
Email: contact@northway-structures.com