Contact us

Got a question, a request, or need assistance? Our team is here to help.

We respond to all enquiries within 24 hours.

CONTACT INFORMATION

Email: contact@northway-structures.com

CUSTOMER SERVICE HOURS

Monday to Friday: 8am – 6pm (Eastern Time)
Saturday, Sunday and public holidays: Closed

HOW CAN WE HELP?

Order tracking
Placed an order and want to know its status? Please check your shipping confirmation email, which contains your tracking number, or contact us with your order number.

Product questions
Not sure which product is right for your space? Have questions about dimensions, materials, or installation? Our team is here to assist you.

Returns and refunds
Need to return an item? Please refer to our Returns & Refunds Policy or contact us directly to initiate a return request.

Problem with your order
Received a damaged item, faulty product, or missing package? Please contact us within 48 hours of delivery with photos if possible. We will resolve the issue promptly.

Other enquiries
For any other questions regarding our store, services, or partnerships, feel free to get in touch.

ABOUT OUR COMPANY

Northway Structures is an online brand operated by a United States–registered company. We specialize in outdoor structures and serve customers across the United States through our online store. Our customer support is English-speaking, prices are displayed in USD, and we operate in compliance with applicable U.S. consumer protection and data privacy regulations.

LEGAL INFORMATION

Trading name: Northway Structures
Legal form: Limited Liability Company (LLC)
Registered office: United States
Market served: United States
Email: contact@northway-structures.com